Walk-in appointments are welcome but can result in prolonged waiting times, depending on the time of day, staffing, and available openings between scheduled appointments.
Emergencies, which are the exception, are encouraged to come immediately and are seen promptly, during regular business hours.
Emergency services after hours is provided through the Animal Emergency Clinic at 400 Pembina Highway (Pembina Veterinary Hospital). Their phone number is (204) 452-9427. They are fully equipped and staffed to provide the intensive care and monitoring that emergency cases require. If your pet requires prolonged hospitalization, arrangements can be made to have them transferred to our care once they are stabilized.
Unfortunately, due to the high cost of supplying the latest in medications, diagnostics, and health care, we are unable to extend credit for payment of veterinary services. Rather than raise our fees to cover the costs associated with credit extension and unpaid accounts, it was decided to cease the practice of providing credit. While we realize that this may be an inconvenience for some, it is necessary to be fair to our clientele.
Phone Policy Regarding Prescription Drugs
Many of the medications that we use to treat your pet are prescription drugs. this means that they can only be dispensed on the orders of a licensed veterinarian. Refills of a prescription must be pre-approved by a veterinarian. In order to reduce waiting times for prescription pick up, we strongly recommend that you call before coming down to pick up any medication. This way it will be ready for you when you come in. Our staff is unable to dispense medication if not pre-approved by the veterinarian. Due to new regulations regarding dispensing and renewing prescribed medications, your pet must be seen annually by a veterinarian at our clinic in order to keep the records current before a prescription can be renewed or dispensed by us.
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