Payment and Shipping Policies

Please review all terms on this page before commissioning any work.  By commissioning work from Distant Light Miniatures, you are agreeing to these terms. 

Payments

Payments are accepted either by Paypal or international money order, in US dollars.  Personal checks or cash are not accepted, with the exception of local (i.e. Canadian) clients. 

If you do not currently own the miniatures that you would like painted, we will order them for you for the best possible price.  Due to fluctuations in the US dollar, this is generally the price shown on the Games Workshop^TM online store website, but it may be slightly lower  It typically takes 2-3 weeks for them to arrive.  If you would prefer to get them sooner, we can purchase them from a local retailer but the cost will be full Canadian retail plus 14% sales tax. 

If you are paying with Paypal, you will need to send a Paypal payment to cover the cost of the models before they're ordered.  A second payment for the painting and shipping will be requested when your painting is underway.  If you are using a money order, you will need to send a money order to cover the entire order (models, painting, and shipping) before the job begins.

Shipping

-Small orders (i.e. weighing less than 1kg) are shipped via Canada Post (generally $5-$10).  Small orders are not traceable and we do not take responsibility for any small orders lost in the mail.

-Large orders (i.e. weighing over 1kg) are shipped via Canada Post and are traceable.  Shipping costs for these orders vary depending on exact weight and destination (generally $15 or more).  We will take responsibility for any large orders lost in the mail (reimbursement will be in the form of credit, replacement miniatures, or refund, at our discretion).

If you would prefer to have your order sent by another method (1-day courier, FedEx, etc.) let us know and we will try to accommodate such requests.  

You are welcome to send your own miniatures to us for painting, but please take note of the following:

 -We cannot take responsibility for any lost shipments.   

- You may be responsible for taxes incurred at Canada Customs.  This may be a small charge (e.g. $10), or none at all.  We will advise you before you send your miniatures.  

Turnaround Times

We will always try to give you a reasonable approximation of how long it will take for your job to be finished.  You are always welcome to email and inquire on the status of your job.  Emails regarding job status will be answered promptly, usually the same day.  Typical 20-model regiment painting jobs take less than a week to complete.  However, at any given time there may be several jobs ahead of yours.  

Do not wait until we are no longer "busy" before you order, because other customers will get ahead of you in the queue.  The sooner you order, the sooner your job will be finished.  In order to reserve a place in the queue, you must either send your models, or send a Paypal payment to cover the cost of them.

If you are interested in having your miniatures returned to you by a specific date (e.g. Christmas, tournaments, etc.) please mention this as soon as possible.  We will try to accommodate such requests, if possible, but can never guarantee any specific deadline will be met. 

Painting Quality

Distant Light Miniatures specializes in high-quality paint jobs that are completed efficiently and consistently.  All miniatures are hand-painted, and as such no two models are ever absolutely identical. However, you can expect all models in the same regiment or army to be painted in a highly consistent style with very little difference between individual models. 

All models in the Gallery and all commissioned models are painted by Greg Cymbalist. 

When you commission work from us, you may specify the details of the paint job, or you may leave the decisions to us.  Photos of completed models will be sent to you.  We will usually be willing to make slight adjustments to a paintjob to suit your taste. 

In order to avoid disappointment, please be as specific as possible when you specify the details of the work you would like done.  If you do not specify the details of the commissioned work, you are agreeing to accept the decisions we make regarding the work.